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Leicester Riders Game Day Update

We are delighted to welcome Riders fans back to the Morningside Arena for the 2021 / 2022 BBL season and would like to update you on what has been happening behind the scenes since the last BBL game with fans in March 2020.

Refurbished Box Office

We have built a brand-new Box Office area in the main entrance to the Arena, including a new reception counter, new flooring throughout and turned the existing reception into a barista style café.

A significant element of this development is the installation of our new ticketing system – Total Tickets. This is a sophisticated system through which we manage our whole back of house operation and box office. The integrated turnstile and gate ensure we control access into the Arena and the handheld ticket scanners give us live attendance reports, as well as being important to your health & safety.

Event Entry

For the next period, entry to all events, including Riders fixtures, is through the Event entrance on the east side of the arena near Memory Lane through a temporary marquee. There is signage from the Arena entrance and crowd barriers in place to manage potential queues.

Please make sure you have your ticket ready to be scanned at the entrance – there will be no access to the game without an e-ticket. Ticket purchases, collections and enquiries can be made at the Box Office, and then entry to the game is via the Event entrance near the top of Memory Lane.

Keeping you safe

Throughout the gradual reopening of the Arena we have, in line with government guidance and advice from the Local Authority, kept strict measures in place with regards to Covid-19 safety. We have gained Covid Secure status from the Local Authority for the work we have done, and your comfort and safety remain our top priority.

We have sanitizing stations around the Arena and touch points are minimized, where possible. There are safety signs inside and outside the arena.

We have also installed additional doors in the main corridors to aid one-way flow.

We do recommend the use of face coverings when you are entering or exiting the arena, and to be mindful of social distancing when inside the Arena.

Access to Granby stand is now via the walkway behind Castle stand in the main arena, and not via the corridor – the corridor is being retained for players and officials only for safety reasons.

Food & Beverage

We have installed facilities in the external marquee to allow for improved social distancing.

We have also installed tables in the marquee for your enjoyment of the facilities. Additional food & beverage outlets in the main Arena will be added later.

We will also provide a live feed of the game in the marquee while you are queueing or at a table. Smoking can take place outside the marquee.


Toilet Facilities

We have built new toilet facilities (male & female) in the main Arena hall, in both of the old bars’ at the Granby and Victory corners, and these will be the facilities available for your use on gamedays. Access to the main corridor beyond the points of entry into the Arena near the Torr Waterfield stand are restricted to players and officials only.

Additional Barriers

We have installed some additional barriers for the time being in front of the Torr Waterfield Stand to protect the players and officials, as they are essential to the competition. These arrangements may vary as and when public health advice changes.

Parking

We strongly advise people to use public transport when attending events at the Arena. We do have limited parking available, on site, that is mainly for players, officials, staff and sponsors, and season ticket holders on a first come first served basis. However, there are additional facilities at many business locations on Charter Street and in the Leicester College parking facilities.

Please reference parking details on Riders or Arena websites.

New Stand Sponsor

We are delighted that Torr Waterfield Accountants have agreed to sponsor the Victory stand. It will be called the Torr Waterfield stand henceforth in all our Riders and Arena communications and ticketing.

Security & Stewards

We will have security and stewards to assist with car park, entrance and also within the arena. Along with Arena staff, these are fully briefed on revised spectator flows, and are in place to ensure everyone has an enjoyable experience but also to ensure that the safety guidelines are adhered to. Due to the numerous changes made as detailed above we would appreciate that any guidance they offer is followed.

And………most importantly…………………………………………………………do enjoy the game!!